Customer and Contacts

Insights Management
Elevate customer experience while reducing the cost per contact. CCIM leverages sophisticated NLP, inherited from the world's leading NLP engine, to precisely automate call types. Discover what call types can be efficiently automated to achieve significant cost savings without compromising service quality.
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CCIM's Augmented Intelligence adapts to your unique needs. Uncover insights into call spikes, service failures, and automation effectiveness. With a No-Code interface, CCIM empowers you to design new features rapidly, addressing issues and enhancing customer service without waiting for lengthy vendor roadmaps.
Get in touch with Us
Mine a wealth of information from omni-channel communications. Understand top customer issues, their sentiments, issue resolutions, and the likelihood of customer churn. CCIM's NLP capabilities precisely answer these questions, providing actionable insights for informed decision-making.
Get in touch with Us
CCIM seamlessly integrates into your existing processes with connectors for upstream and downstream systems. Take advantage of its powerful features by trialing it today. Experience easy implementation, low wait times, consistency of service, and actionable insights to transform your customer service management.
Get in touch with Us
How It Works!!

Revolutionizing Customer Service Dynamics

Precise Call Automation

Elevate customer experience while reducing the cost per contact. CCIM leverages sophisticated NLP, inherited from the world's leading NLP engine, to precisely automate call types. Discover what call types can be efficiently automated to achieve significant cost savings without compromising service quality.

Adaptive Augmented Intelligence

CCIM's Augmented Intelligence adapts to your unique needs. Uncover insights into call spikes, service failures, and automation effectiveness. With a No-Code interface, CCIM empowers you to design new features rapidly, addressing issues and enhancing customer service without waiting for lengthy vendor roadmaps.

Omni-Channel Insights Mining

Mine a wealth of information from omni-channel communications. Understand top customer issues, their sentiments, issue resolutions, and the likelihood of customer churn. CCIM's NLP capabilities precisely answer these questions, providing actionable insights for informed decision-making.

Seamless Integration and Trial

CCIM seamlessly integrates into your existing processes with connectors for upstream and downstream systems. Take advantage of its powerful features by trialing it today. Experience easy implementation, low wait times, consistency of service, and actionable insights to transform your customer service management.

Use Cases

National Cancer Specialty Hospital Chain Elevates Diagnostics with Pozent's Computer Vision: Radiology Images Precision Unleashed

A renowned cancer specialty hospital chain nationwide embraces Pozent's Computer Vision for precise radiology image diagnostics. Seamless integration into a disciplined process ensures sustainable automation, revolutionizing cancer diagnostics.

A major Bank Boosts Compliance Understanding: Pozent LLM Enhances Staff Training with Regulatory Insights

A major bank enhances staff training using Pozent LLM, analyzing regulatory documents for efficient information extraction. The platform provides a comprehensive interface for deepening compliance understanding.

Cancer Research Facility Revolutionizes Prostate Cancer Research with Pozent's Augmented Intelligence

Pozent's cutting-edge Augmented Intelligence powers breakthrough insights at a leading Cancer Research Facility in Boston, propelling advancements in prostate cancer research.

Healthcare Insurance Provider Achieves Operational Excellence with Pozent: Rule Definitions Automation Ensures Efficiency

A major healthcare insurance provider adopts Pozent's solution, automating the loading of rule definitions from product and policy manuals. Operational excellence is achieved, ensuring streamlined efficiency and unmatched accuracy.

Pharma Giant Chooses Pozent for Quality Assurance: Harnessing Computer Vision and Explainable AI

Pozent partners with a global pharmaceutical leader, deploying advanced Computer Vision and Explainable AI to revolutionize Quality Assurance processes. Generative AI enhances synthetic image generation for unparalleled training efficiency.

Canada's Top 5 Bank Empower Credit Data Insights with Pozent's Financial Risk Profiler

Pozent's Financial Risk Profiler propels a major Canadian bank, extracting valuable insights from vast credit data on social media and news reports. Semantic analytics refine data, supporting robust commercial underwriting processes.

Pharmaceutical Powerhouse Taps Pozent for Psoriasis Trials: Targeted Patient Identification Unleashes Potential

Pozent collaborates with a prominent pharmaceutical company in Belgium, enabling targeted trials for psoriasis patients. The platform's prowess identifies individuals poised to benefit most from cutting-edge biological products.

A leading Bank Supercharges Development Team Productivity: Pozent's Powered Copilot Engine Leads the Way

A major bank adopts Pozent's powered copilot engine, enhancing internal development team productivity. The copilot engine supports feature enhancements, troubleshooting, and bug-fixing, streamlining the development process.

Efficient Ticket Management Takes Center Stage: South Pacific Bank Optimizes Processes with Pozent's Solution

Another major bank in the South Pacific region transforms ticket management with Pozent's solution. From incident handling to auto-correlation and troubleshooting, the platform ensures a seamless and efficient process.

North Ame Institution Trusts Pozent for Data Integrity: CRM and ERP Databases Enhanced with Accuracy and Completeness

A North American institution relies on Pozent to elevate data integrity in CRM and ERP databases. The platform's capabilities sanitize, cross-validate, and complete street address information, ensuring unparalleled accuracy and completeness.

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